Each pre-order will have an estimated shipping window listed on the product page. Timelines can vary, but most pre-orders ship within 3–6 weeks. Please note these dates are estimates and can shift. Please check back regularly for more updates.

All of our pieces are custom made, down to the fabric itself and the dyeing process. Because of this level of detail, production is more complex and delays can happen. While we always aim to meet our timelines, occasional shifts are a normal part of small-batch manufacturing. Every piece goes through a hands-on process with real people behind it, from fabric production to final quality checks. We take the time to do it right rather than rushing the process.

Yes, but your entire order will ship together once the pre-order item is ready. If you’d like your in-stock items sooner, we recommend placing separate orders.

We’re able to offer cancellations within 24 hours of placing your order. After that, your item is already in production and cannot be cancelled. For collabs, pre-orders are only open for a set window—once that window closes, cancellations are no longer possible.

Refunds for pre-orders are only offered in the case of significant delays, and will be issued as store credit. We do offer exchanges for another size or item, depending on availability. Please reach out to us and we’ll help find the best option for you.

If a delay occurs, we’ll communicate updates as clearly as possible so you’re always informed about your order status. Please check this page regularly for your pre-order updates.