Shipping policy
Pre-Orders
Pre-orders will be shipped within the week of the estimated ship date listed, unless otherwise specified through email & on our Pre-Order Updates page. If you have additional items in an order with pre-order items they will all be shipped together with the pre-order items. If you'd like those items in stock sooner, please checkout separately.
Shipping
Shipping fees for return items are your responsibility, and you must pay for them. Your order’s shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.
Processing orders take 1-14 business days. Shipping take 7-21 business days.
Customs
Customers can be charged for buying & importing product into their country. Most of our products are shipped from Canada. Way She Goes Clothes Ltd. does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. If the package is refused return shipping and the duties/taxes will be subtracted from the refund. This includes duties to return the package as well. Please note Way She Goes Clothes does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
Customer service
For questions, support, problems, or warranty claims, please contact us by email at support@wayshegoesclothes.com.