Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.
The following items are non-returnable:
- Software
- Gift cards
- Custom Orders
- Pre-order Items
- Socks
- Any items included in a sale (not including discount codes)
To exchange a product, please follow the self-return process and express you’d like to exchange your item. Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within 5 business days. Please note any duties and taxes incurred on the package of the return will be subtracted from the refunded amount.
If the return is approved, we will send you store credit equal to the purchase amount.
If you have any questions during the return process, please contact us at support@wayshegoesclothes.com.
Damages, Issues & Exchanges
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded store credit.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wayshegoesclothes.com
Duties and Taxes
We are unable to control or predict your duties and taxes. If a package is refused the return shipping, and incurred taxes/duties will be subtracted from the final refund amount.